Frequently asked questions
Answers to common questions about tranche 2 readiness, how duely works, what is live today, and where the product is heading next.
About tranche 2
What is tranche 2 and when does it start?
Tranche 2 extends AML/CTF obligations to newly regulated sectors including accounting, real estate, legal, and other professional services. For newly regulated entities, obligations start on 1 July 2026. Enrolment opens on 31 March 2026.
Which firms are most likely to be affected?
Firms that provide designated services under the AML/CTF Act, including many accounting and real estate businesses. If you are unsure, start with the readiness assessment.
What do firms need in place by launch?
Most firms need an AML/CTF program, an AMLCO, staff training, a due diligence process, record-keeping controls, and a way to report suspicious matters where required.
About duely
Is duely approved or endorsed by AUSTRAC?
No. duely is not approved, endorsed, or certified by AUSTRAC. It is a workflow platform that helps firms structure compliance work and produce audit-ready records.
Does duely guarantee compliance?
No. duely helps demonstrate procedures and decisions. Your firm remains responsible for its own compliance judgements and approvals.
Which industries does duely support at launch?
Launch focus is on accounting firms and real estate agencies. Legal early access is available for firms that want updates as legal-specific workflows roll out.
Workflow and features
What does matter-first compliance mean?
In duely, compliance obligations attach to a matter or engagement, not only to a general client profile. This makes scoping, risk, approval, retention, and evidence clearer for each designated service.
How does duely handle identity verification?
duely supports guided verification workflows with method-path capture, source references, and structured evidence. It supports safe harbour, non-safe harbour, and manual verification paths.
Does duely include automated provider verification?
Guided verification workflows and evidence capture are available now. Automated provider verification is part of the product roadmap.
Does duely have a client portal?
duely currently supports secure document requests and upload links. A full self-service portal with login and dashboard is on the roadmap.
How does duely handle beneficial owners and complex entities?
duely supports customer and beneficial owner capture, controller mapping, and structure profiles for companies, trusts, and partnerships, with rationale and evidence attached to the matter.
What is an evidence pack?
An evidence pack is a versioned export of the key compliance record for a matter, including decisions, rationale, timestamps, approvals, and supporting context, with integrity hashing applied.
How does duely handle suspicious matters?
Suspicious matters are handled in an AMLCO-only shadow case workflow that is isolated from shared matter views to reduce tipping-off risk.
Does duely automate AUSTRAC submissions?
Submission-ready records and XML export for suspicious matter workflows are supported. End-to-end automated AUSTRAC submission is on the roadmap.
Security and trust
Where is data stored?
All duely data is stored in Australian data centres. No data is processed or transferred offshore.
Who can see suspicious matter information?
Only AMLCO-authorised users can access suspicious matter workflows and related records. No suspicious matter indicators appear on shared dashboards, matter lists, exports, or notifications.
Does duely provide legal advice?
No. duely provides workflow, record-keeping, and structured evidence support. Firms remain responsible for legal and compliance judgement.
Not sure where your firm stands?
Take the 2-minute readiness assessment to see what your firm needs before 1 July 2026.