This Fair Usage Policy ("FUP") sets out the guardrails and expectations for utilising the Sentine platform. This policy is designed to ensure a consistent, reliable, and high-performance experience for all Subscribers (Firms) and prevents abuse that could degrade our systems.

1. Scope

This FUP applies to all Sentine plans and tiers, including any features marketed as "Unlimited." "Unlimited" generally refers to typical human usage by legal, accounting, and professional services firms in the normal course of AML/CTF compliance workflows, subject to the logical bounds defined below.

2. Hard Platform Limits

Your subscription tier determines the absolute limits technically enforced by the platform:

MaxUsers: The maximum number of authenticated personnel who can access your Firm's tenant.
MaxActiveMatters: The maximum number of concurrent, un-archived matters permissible at any one time.
MaxStorageBytes: The total quota of document storage space (e.g., identity documents, evidence packs, trust deeds) allocated to your Firm.

Current tier limits enforced by the platform:

Tier	Max Users	Max Active Matters	Max Storage
Program Only	1	0 (no CDD workflow)	2 GB
Starter	5	10	5 GB
Professional	20	100	10 GB
Enterprise	Unlimited (fair use)	Unlimited (fair use)	Unlimited (fair use)

These limits are subject to change. Current limits are always displayed in your subscription dashboard.

Attempting to bypass these limits via technical manipulation is a breach of this policy and our Terms of Service.

3. Post-Launch API Access & Rate Limiting

For Enterprise-tier Subscribers granted API access to Sentine functionality:

API access is strictly rate-limited. Standard limits will be published in our developer documentation and dynamically enforced.
Bulk, automated rapid polling that exceeds limits may result in temporary IP or token-based throttling (e.g., HTTP 429 Too Many Requests). Continual abuse may result in permanent revocation of API keys.

4. Prohibited Usage & Abuse

The Sentine platform is built to facilitate standard compliance checks. The following behaviours constitute "Abuse" under this FUP:

Automated Scraping: Using macros, bots, or browser automation tools (other than officially supported API integrations) to extract reports, scrape data, or mass-generate Evidence Packs.
Bulk Harvesting/Verification: Conducting automated, mass-uploads of identity assets or screening requests outside of normal matter workflows (e.g., running your entire historical database through verification overnight without prior authorisation).
Entity Consolidation: Sharing one Sentine tenant or account across multiple distinct Reporting Entities (ABNs/ACNs) to artificially avoid paying for multiple subscriptions. Each distinct corporate entity with its own independent AML/CTF obligations under the Act must maintain a separate Sentine subscription.

5. Enforcement

If Sentine determines, in its reasonable discretion, that your usage violates this Fair Usage Policy, we reserve the right to:

Issue a formal warning to the Firm's Administrator or AMLCO.
Temporarily throttle or restrict access to the offending functionality.
Automatically upgrade the Firm to a higher subscription tier commensurate with their usage.
In cases of severe or repeated abuse, suspend or terminate the subscription in accordance with the Master Subscription Agreement.

6. Governing Law

This Fair Usage Policy is governed by the laws of New South Wales, Australia.